Field Service Management
Customer satisfaction studies show that consumers are satisfied when a service job is completed within their service agreement, and the biggest expectation is that the issue is resolved on the first visit. Using Trimble Pulse to help manage your field service organization will not only improve your team efficiency but also customer satisfaction.
Trimble Pulse provides a suite of end-to-end service management solutions to help you achieve field service excellence. You may choose from the portfolio of capabilities to help manage, schedule, mobilize and monitor your workforce, all the while staying connected to your existing ERP.
Trimble Pulse provides extensive support for the back office operations of a field service organization, allowing for streamlined business processes that are repeatable and predictable. The capabilities allow businesses to manage their customers, calls, service contracts, estimates and work orders along with assets, inventory and billing, all from one place.
Trimble Pulse allows dispatchers to automatically build and dispatch the most efficient schedule and stay on top of work as changes happen throughout the day. Its extensive range of scheduling, dispatch and optimization tools transform the utilization of a mobile workforce, allowing them to complete more jobs per day and in the most efficient way.
Field service businesses can choose the level of automation they require to manage shifts, tasks, appointments and perform ‘what-if’ analysis on potential schedule changes.
Trimble Pulse drives improved visibility and information sharing in the field, via out-of-the-box, configurable and customizable mobile applications. The mobile application helps speed up time to invoice, tracks work progress throughout the day and enhances workflow compliance and standardization throughout the organization.
Customers are able to manage their fleet of vehicles and assets, perform usage and utilisation analysis as well as monitor performance, safety and compliance. Connecting and having access to all these elements on one platform allows productivity and efficiency to be maximized through the organization.
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